Update Status Ticket

PUT

/open/1.0/tickets/OEX1143241

Last modified:2025-02-10 03:49:41

Request

Header Params

X-API-KEY

string

required

Example:

Body Params application/json

object {0}

Example

{
  "case": "lost",
  "status": "solved"
}

Request samples

Shell

JavaScript

Java

Swift

PHP

Python

HTTP

Objective-C

Ruby

OCaml

Dart

curl --location --request PUT '/open/1.0/tickets/OEX1143241' \
--header 'X-API-KEY: {{ ApiKey}}' \
--header 'Content-Type: application/json' \
--data-raw '{
    "case": "lost",
    "status": "solved"
    
}'

Responses

🟢200Success

application/json

Body

object {0}

Examples

SuccessSuccess

{
  "data": {
    "_id": "...",
    "order_id": "...",
    "member_id": "...",
    "gerai_id": null,
    "shipping_id": 1143241,
    "receipt_number": "...",
    "courier_code": "ninja",
    "reference_code": "",
    "tracking_number": "OEX1143241",
    "status": "open",
    "case": "waiting-for-pick-up",
    "is_deleted": false,
    "is_priority": false,
    "is_ignored_by_vendor": false,
    "is_ignored_by_admin": false,
    "solution": "",
    "instruction": {
      "info": "",
      "attachments": [],
      "links": [],
      "type": "reschedule",
      "reschedule_phone": "082222222",
      "reschedule_address": "fadasdf fafaf ffa",
      "reschedule_date": "2025-01-25"
    },
    "claim": null,
    "tags": [],
    "last_message_at": "2025-01-21T07:21:40.348000Z",
    "last_message_from": "member",
    "last_message": "RESCHEDULE \n\nPhone: 082222222\nAddress: fadasdf fafaf ffa\nDate: 2025-01-25\n\nInfo: \n",
    "message_status": "open",
    "message_count": 2,
    "solved_at": null,
    "team_member_id": "",
    "updated_at": "2025-01-21T07:21:40.409000Z",
    "created_at": "2025-01-21T06:25:34.611000Z",
    "last_message_by_member": {
      "_id": {
        "$oid": "678f4b04989874eb460faf53"
      },
      "message": "RESCHEDULE \n\nPhone: 082222222\nAddress: fadasdf fafaf ffa\nDate: 2025-01-25\n\nInfo: \n",
      "created_at": {
        "$date": {
          "$numberLong": "1737444100000"
        }
      }
    },
    "unsolved_at": {
      "$date": {
        "$numberLong": "1737444097711"
      }
    },
    "unsolved_by_staff": {
      "staff_id": {
        "$oid": "66503269933dc0418b281019"
      },
      "name": "yoyotail"
    }
  },
  "message": "",
  "error_code": 0
}

🟢200OK

Modified at 2025-02-10 03:49:41

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