Get Ticket & Details

{
  "data": {
    "_id": "...",
    "order_id": "...",
    "member_id": "...",
    "gerai_id": null,
    "shipping_id": "...",
    "receipt_number": "...",
    "courier_code": "...",
    "reference_code": "...",
    "tracking_number": "OEX...",
    "status": "open",
    "case": "undelivered",
    "is_deleted": false,
    "is_priority": false,
    "is_ignored_by_vendor": false,
    "is_ignored_by_admin": false,
    "solution": "",
    "instruction": {
      "info": "antar ulang",
      "attachments": [],
      "links": [
        "..."
      ],
      "type": "reschedule",
      "reschedule_phone": "6268...",
      "reschedule_address": "Jl. Kelinci Biru \r\nBabelan\r\nKab. Bekasi, Jawa Barat 17610",
      "reschedule_date": "2024-12-26"
    },
    "claim": null,
    "tags": [],
    "last_message_at": "2024-12-23T03:59:57.540000Z",
    "last_message_from": "vendor",
    "last_message": "oke noted",
    "message_status": "open",
    "message_count": 3,
    "solved_at": "2024-12-23T04:10:55.026000Z",
    "team_member_id": "",
    "updated_at": "2024-12-23T04:12:36.863000Z",
    "created_at": "2024-12-23T03:54:01.747000Z",
    "last_message_by_member": {
      "_id": {
        "$oid": "..."
      },
      "message": "RESCHEDULE \n\nPhone: 6268912346193\nAddress: Jl. Kelinci Biru \r\nBabelan\r\nKab. Bekasi, Jawa Barat 17610\nDate: 2024-12-26\n\nInfo: \nantar ulang",
      "created_at": {
        "$date": {
          "$numberLong": "1734926137000"
        }
      }
    },
    "is_read_by_admin_vendor": true,
    "last_message_by_vendor": {
      "_id": {
        "$oid": "6768e03da2ce11416c72d3f3"
      },
      "message": "oke noted",
      "created_at": {
        "$date": {
          "$numberLong": "1734926397000"
        }
      }
    },
    "solved_by_staff": {
      "staff_id": {
        "$oid": "..."
      },
      "name": "..."
    },
    "unsolved_at": {
      "$date": {
        "$numberLong": "1734927156862"
      }
    },
    "unsolved_by_staff": {
      "staff_id": {
        "$oid": "..."
      },
      "name": "..."
    },
    "order": [
      {
        "_id": {
          "$oid": "..."
        },
        "batch_id": 1024532,
        "order_id": 1141136,
        "shipping": {
          "courier": "ninja",
          "suffix": 0,
          "service": "Nextday",
          "price": 11000,
          "final_price": 8250,
          "cod_fee": 4500,
          "sla_min": 0,
          "sla_max": 0,
          "receipt_number": "oex-...",
          "status": "undelivered",
          "is_cod": true,
          "is_manifested": true,
          "is_cancelled": false,
          "is_duplicate": false,
          "is_over_sla": false,
          "discount_percentage": 25,
          "discount_type": "discount",
          "discount": 2750,
          "oex_service": "KISS",
          "cod_fee_tax": 0,
          "cod_fee_type": "total",
          "cod_fee_percentage": 3,
          "source_key": "OO",
          "is_flat": false,
          "sorting_code": "",
          "origin_branch_code": "",
          "destination_branch_code": "",
          "transit_branch_code": "",
          "is_picked_up": true,
          "is_processing": true
        },
        "tracking": {
          "last_update": {
            "$date": {
              "$numberLong": "1734926041560"
            }
          },
          "history": [
            {
              "date": "2024-12-17 13:53:05",
              "status": "Picked Up",
              "notes": "In Transit To Origin Hub",
              "flag": "default",
              "oex_status": "picked-up",
              "proof": "https://link-to-first-proof-photo.com"
            },
            {
              "date": "2024-12-17 15:04:05",
              "status": "In Transit to Next Sorting Hub",
              "notes": "",
              "flag": "default",
              "oex_status": "processing",
              "proof": null
            },
            {
              "date": "2024-12-24 05:04:05",
              "status": "Delivered",
              "notes": "Received by Customer",
              "flag": "error",
              "oex_status": "lost",
              "proof": "https://i.imgur.com/ISllK7l.jpeg"
            },
            {
              "date": "2024-12-24 05:04:05",
              "status": "Delivery Exception",
              "notes": "Pending Reschedule - No parcels to pick up at all 12345",
              "flag": "error",
              "oex_status": "undelivered",
              "proof": "https://link-to-first-proof-photo.com"
            }
          ],
          "pod": {
            "pod_photo": "https://link-to-first-proof-photo.com",
            "pod_signature": "https://link-to-signature-photo.com",
            "pod_receiver_name": "Name of Signer",
            "pod_relation_name": "Brother"
          },
          "is_already_track_manifested": true,
          "undelivered_reason": "Pending Reschedule - No parcels to pick up at all 12345"
        },
        "receiver": {
          "name": "COD : Area Tercover Nextday",
          "phone": "+626891234...",
          "phone_alt": "",
          "email": "",
          "location": {
            "country": "ID",
            "province_id": 9,
            "province": "Jawa Barat",
            "city_id": 54,
            "city": "Kab. Bekasi",
            "subdistrict_id": 726,
            "subdistrict": "Babelan",
            "zip": 17610,
            "address": "Jl. Kelinci Biru N",
            "coordinate": null,
            "landmark": null,
            "tlc_code": "",
            "tlc_jne": "BKI10123"
          }
        },
        "pickup": {
          "is_requested": true,
          "date": "2024-12-17",
          "timeslot": {
            "start_time": "15:00",
            "end_time": "18:00",
            "timezone": "Asia/Jakarta"
          },
          "contact": {
            "name": "Serpong (Tangerang Selatan)",
            "phone": "+62856172...",
            "phone_alt": ""
          },
          "approximate_volume": "",
          "outlet": null,
          "location": {
            "country": "ID",
            "province_id": 3,
            "province": "Banten",
            "city_id": 457,
            "city": "Kota Tangerang Selatan",
            "subdistrict_id": 6314,
            "subdistrict": "Serpong",
            "zip": 15310,
            "address": "Serpong (Tangerang Selatan)",
            "coordinate": null,
            "landmark": "",
            "tlc_jne": "TGR10113"
          },
          "warehouse_id": {
            "$oid": "..."
          },
          "instruction": "",
          "is_over_sla": false,
          "sla_day": 0
        },
        "total_amount": 139000,
        "total_cod_amount": 150000,
        "sla_date": {
          "$date": {
            "$numberLong": "1737046799999"
          }
        },
        "manifested_at": {
          "$date": {
            "$numberLong": "1734443585000"
          }
        },
        "delivered_at": {
          "$date": {
            "$numberLong": "1734925985364"
          }
        },
        "returned_at": null,
        "tracking_number": "OEX1141136",
        "sla_info": "Origin Jawa & Bali - Destinasi Jawa & Bali = 25 Hari"
      }
    ],
    "member": [
      {
        "_id": {
          "$oid": "663994d8d55216183e7ede12"
        },
        "email": "...",
        "name": "..."
      }
    ]
  },
  "message": "",
  "error_code": 0
}