Get Ticket & Details

{
    "data": {
        "_id": "...",
        "order_id": "...",
        "member_id": "...",
        "gerai_id": null,
        "shipping_id": "...",
        "receipt_number": "...",
        "courier_code": "...",
        "reference_code": "...",
        "tracking_number": "OEX...",
        "status": "open",
        "case": "undelivered",
        "is_deleted": false,
        "is_priority": false,
        "is_ignored_by_vendor": false,
        "is_ignored_by_admin": false,
        "solution": "",
        "instruction": {
            "info": "antar ulang",
            "attachments": [],
            "links": [
                "..."
            ],
            "type": "reschedule",
            "reschedule_phone": "6268...",
            "reschedule_address": "Jl. Kelinci Biru \r\nBabelan\r\nKab. Bekasi, Jawa Barat 17610",
            "reschedule_date": "2024-12-26"
        },
        "claim": null,
        "tags": [],
        "last_message_at": "2024-12-23T03:59:57.540000Z",
        "last_message_from": "vendor",
        "last_message": "oke noted",
        "message_status": "open",
        "message_count": 3,
        "solved_at": "2024-12-23T04:10:55.026000Z",
        "team_member_id": "",
        "updated_at": "2024-12-23T04:12:36.863000Z",
        "created_at": "2024-12-23T03:54:01.747000Z",
        "last_message_by_member": {
            "_id": {
                "$oid": "..."
            },
            "message": "RESCHEDULE \n\nPhone: 6268912346193\nAddress: Jl. Kelinci Biru \r\nBabelan\r\nKab. Bekasi, Jawa Barat 17610\nDate: 2024-12-26\n\nInfo: \nantar ulang",
            "created_at": {
                "$date": {
                    "$numberLong": "1734926137000"
                }
            }
        },
        "is_read_by_admin_vendor": true,
        "last_message_by_vendor": {
            "_id": {
                "$oid": "6768e03da2ce11416c72d3f3"
            },
            "message": "oke noted",
            "created_at": {
                "$date": {
                    "$numberLong": "1734926397000"
                }
            }
        },
        "solved_by_staff": {
            "staff_id": {
                "$oid": "..."
            },
            "name": "..."
        },
        "unsolved_at": {
            "$date": {
                "$numberLong": "1734927156862"
            }
        },
        "unsolved_by_staff": {
            "staff_id": {
                "$oid": "..."
            },
            "name": "..."
        },
        "order": [
            {
                "_id": {
                    "$oid": "..."
                },
                "batch_id": 1024532,
                "order_id": 1141136,
                "shipping": {
                    "courier": "ninja",
                    "suffix": 0,
                    "service": "Nextday",
                    "price": 11000,
                    "final_price": 8250,
                    "cod_fee": 4500,
                    "sla_min": 0,
                    "sla_max": 0,
                    "receipt_number": "oex-...",
                    "status": "undelivered",
                    "is_cod": true,
                    "is_manifested": true,
                    "is_cancelled": false,
                    "is_duplicate": false,
                    "is_over_sla": false,
                    "discount_percentage": 25,
                    "discount_type": "discount",
                    "discount": 2750,
                    "oex_service": "KISS",
                    "cod_fee_tax": 0,
                    "cod_fee_type": "total",
                    "cod_fee_percentage": 3,
                    "source_key": "OO",
                    "is_flat": false,
                    "sorting_code": "",
                    "origin_branch_code": "",
                    "destination_branch_code": "",
                    "transit_branch_code": "",
                    "is_picked_up": true,
                    "is_processing": true
                },
                "tracking": {
                    "last_update": {
                        "$date": {
                            "$numberLong": "1734926041560"
                        }
                    },
                    "history": [
                        {
                            "date": "2024-12-17 13:53:05",
                            "status": "Picked Up",
                            "notes": "In Transit To Origin Hub",
                            "flag": "default",
                            "oex_status": "picked-up",
                            "proof": "https://link-to-first-proof-photo.com"
                        },
                        {
                            "date": "2024-12-17 15:04:05",
                            "status": "In Transit to Next Sorting Hub",
                            "notes": "",
                            "flag": "default",
                            "oex_status": "processing",
                            "proof": null
                        },
                        {
                            "date": "2024-12-24 05:04:05",
                            "status": "Delivered",
                            "notes": "Received by Customer",
                            "flag": "error",
                            "oex_status": "lost",
                            "proof": "https://i.imgur.com/ISllK7l.jpeg"
                        },
                        {
                            "date": "2024-12-24 05:04:05",
                            "status": "Delivery Exception",
                            "notes": "Pending Reschedule - No parcels to pick up at all 12345",
                            "flag": "error",
                            "oex_status": "undelivered",
                            "proof": "https://link-to-first-proof-photo.com"
                        }
                    ],
                    "pod": {
                        "pod_photo": "https://link-to-first-proof-photo.com",
                        "pod_signature": "https://link-to-signature-photo.com",
                        "pod_receiver_name": "Name of Signer",
                        "pod_relation_name": "Brother"
                    },
                    "is_already_track_manifested": true,
                    "undelivered_reason": "Pending Reschedule - No parcels to pick up at all 12345"
                },
                "receiver": {
                    "name": "COD : Area Tercover Nextday",
                    "phone": "+626891234...",
                    "phone_alt": "",
                    "email": "",
                    "location": {
                        "country": "ID",
                        "province_id": 9,
                        "province": "Jawa Barat",
                        "city_id": 54,
                        "city": "Kab. Bekasi",
                        "subdistrict_id": 726,
                        "subdistrict": "Babelan",
                        "zip": 17610,
                        "address": "Jl. Kelinci Biru N",
                        "coordinate": null,
                        "landmark": null,
                        "tlc_code": "",
                        "tlc_jne": "BKI10123"
                    }
                },
                "pickup": {
                    "is_requested": true,
                    "date": "2024-12-17",
                    "timeslot": {
                        "start_time": "15:00",
                        "end_time": "18:00",
                        "timezone": "Asia/Jakarta"
                    },
                    "contact": {
                        "name": "Serpong (Tangerang Selatan)",
                        "phone": "+62856172...",
                        "phone_alt": ""
                    },
                    "approximate_volume": "",
                    "outlet": null,
                    "location": {
                        "country": "ID",
                        "province_id": 3,
                        "province": "Banten",
                        "city_id": 457,
                        "city": "Kota Tangerang Selatan",
                        "subdistrict_id": 6314,
                        "subdistrict": "Serpong",
                        "zip": 15310,
                        "address": "Serpong (Tangerang Selatan)",
                        "coordinate": null,
                        "landmark": "",
                        "tlc_jne": "TGR10113"
                    },
                    "warehouse_id": {
                        "$oid": "..."
                    },
                    "instruction": "",
                    "is_over_sla": false,
                    "sla_day": 0
                },
                "total_amount": 139000,
                "total_cod_amount": 150000,
                "sla_date": {
                    "$date": {
                        "$numberLong": "1737046799999"
                    }
                },
                "manifested_at": {
                    "$date": {
                        "$numberLong": "1734443585000"
                    }
                },
                "delivered_at": {
                    "$date": {
                        "$numberLong": "1734925985364"
                    }
                },
                "returned_at": null,
                "tracking_number": "OEX1141136",
                "sla_info": "Origin Jawa & Bali - Destinasi Jawa & Bali = 25 Hari"
            }
        ],
        "member": [
            {
                "_id": {
                    "$oid": "663994d8d55216183e7ede12"
                },
                "email": "...",
                "name": "..."
            }
        ]
    },
    "message": "",
    "error_code": 0
}