Create/Update Ticket

{
  "data": {
    "_id": "...",
    "order_id": "...",
    "member_id": "...",
    "gerai_id": null,
    "shipping_id": 1143241,
    "receipt_number": "...",
    "courier_code": "ninja",
    "reference_code": "",
    "tracking_number": "OEX1143241",
    "status": "open",
    "case": "waiting-for-pick-up",
    "is_deleted": false,
    "is_priority": false,
    "is_ignored_by_vendor": false,
    "is_ignored_by_admin": false,
    "solution": "",
    "instruction": {
      "info": "",
      "attachments": [],
      "links": [],
      "type": "reschedule",
      "reschedule_phone": "082222222",
      "reschedule_address": "fadasdf fafaf ffa",
      "reschedule_date": "2025-01-25"
    },
    "claim": null,
    "tags": [],
    "last_message_at": "2025-01-21T07:21:40.348000Z",
    "last_message_from": "member",
    "last_message": "RESCHEDULE \n\nPhone: 082222222\nAddress: fadasdf fafaf ffa\nDate: 2025-01-25\n\nInfo: \n",
    "message_status": "open",
    "message_count": 2,
    "solved_at": null,
    "team_member_id": "",
    "updated_at": "2025-01-21T07:21:40.409000Z",
    "created_at": "2025-01-21T06:25:34.611000Z",
    "last_message_by_member": {
      "_id": {
        "$oid": "678f4b04989874eb460faf53"
      },
      "message": "RESCHEDULE \n\nPhone: 082222222\nAddress: fadasdf fafaf ffa\nDate: 2025-01-25\n\nInfo: \n",
      "created_at": {
        "$date": {
          "$numberLong": "1737444100000"
        }
      }
    },
    "unsolved_at": {
      "$date": {
        "$numberLong": "1737444097711"
      }
    },
    "unsolved_by_staff": {
      "staff_id": {
        "$oid": "66503269933dc0418b281019"
      },
      "name": "yoyotail"
    }
  },
  "message": "",
  "error_code": 0
}