Create/Update Ticket

{
    "data": {
        "_id": "...",
        "order_id": "...",
        "member_id": "...",
        "gerai_id": null,
        "shipping_id": 1143241,
        "receipt_number": "...",
        "courier_code": "ninja",
        "reference_code": "",
        "tracking_number": "OEX1143241",
        "status": "open",
        "case": "waiting-for-pick-up",
        "is_deleted": false,
        "is_priority": false,
        "is_ignored_by_vendor": false,
        "is_ignored_by_admin": false,
        "solution": "",
        "instruction": {
            "info": "",
            "attachments": [],
            "links": [],
            "type": "reschedule",
            "reschedule_phone": "082222222",
            "reschedule_address": "fadasdf fafaf ffa",
            "reschedule_date": "2025-01-25"
        },
        "claim": null,
        "tags": [],
        "last_message_at": "2025-01-21T07:21:40.348000Z",
        "last_message_from": "member",
        "last_message": "RESCHEDULE \n\nPhone: 082222222\nAddress: fadasdf fafaf ffa\nDate: 2025-01-25\n\nInfo: \n",
        "message_status": "open",
        "message_count": 2,
        "solved_at": null,
        "team_member_id": "",
        "updated_at": "2025-01-21T07:21:40.409000Z",
        "created_at": "2025-01-21T06:25:34.611000Z",
        "last_message_by_member": {
            "_id": {
                "$oid": "678f4b04989874eb460faf53"
            },
            "message": "RESCHEDULE \n\nPhone: 082222222\nAddress: fadasdf fafaf ffa\nDate: 2025-01-25\n\nInfo: \n",
            "created_at": {
                "$date": {
                    "$numberLong": "1737444100000"
                }
            }
        },
        "unsolved_at": {
            "$date": {
                "$numberLong": "1737444097711"
            }
        },
        "unsolved_by_staff": {
            "staff_id": {
                "$oid": "66503269933dc0418b281019"
            },
            "name": "yoyotail"
        }
    },
    "message": "",
    "error_code": 0
}